Delivery & Returns

6. Delivery of the Goods

6.1 The Goods will be delivered to the Buyer at the address stated on the confirmation of the Buyer’s order. A surcharge will be applied for re-delivery due to incorrect delivery address being given.

6.2 Any dates quoted for delivery of the Goods by the Seller are approximate only, and the Sellers shall not be liable for any delay in delivery of the Goods howsoever caused. 

6.3 Time for delivery shall not be of the essence.

6.4 By agreement with the Seller the Goods may be collected by the Buyer from the Seller’s premises at any time after the Sellers have notified the Buyer that the Goods are ready for collection.

6.5 If the Buyer fails to take delivery of the Goods, then, without prejudice to any other right or remedy available to the Seller, the Seller may:

6.5.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage: or

6.5.2 if the Goods have not been paid for by the Buyer, to sell the Goods at the best price readily obtainable and to charge the Buyer for all reasonable storage and reselling expenses, or if the Goods have been paid for, to sell the Goods at the best price readily obtainable and to account to the Buyer for the proceeds of sale (after deducting all reasonable storage and reselling expenses).

6.6 Where Goods are offered for delivery to a site the Sellers’ obligation is to deliver as near to the site as safe hard roads permit. The Buyer is to promptly provide at its own expense the labour required for unloading and stacking.

6.7 The Sellers reserve the right to deliver goods by instalments and in such event each instalment shall be treated as a separate contract save that the delivery of further instalments may be withheld until goods contained in earlier instalments have been paid for in full.

6.8 Where goods are held by the Sellers awaiting delivery instructions, they may be subject to a storage charge. For account holding customers, payments for these goods must be made to the agreed predetermined terms; for non-account holding customers payment must be at time of ordering.

6.9 if your delivery address is outside the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Actuation Valve & Control Ltd advises each of its customers to contact their local customs office for further information.

6.10 please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

6.11 for Christmas deliveries, Actuation Valve & Control Ltd recommend that you order by the 18th December. Actuation Valve & Control Ltd will endeavour to despatch all ‘in stock’ orders within 48 hours, however Actuation Valve & Control Ltd cannot guarantee delivery on or before the 24th December as the delivery may be delayed in your area.

6.12 All goods must be checked on arrival, the goods must agree with the delivery and order documentation.

6.13 All goods must be signed for, title and risk of the goods shall pass to you upon delivery and receipt by our carrier of a signed delivery note.

7. Returns Policy and Defective Goods

7.1 Goods may be returned within fourteen (14) working days beginning with the day after the day of receipt of any product. Goods must be returned undamaged and in re-saleable condition in their original packaging.

7.1.2 Actuation Valve & Control will issue you with a returns note and you must promptly return the products to Actuation Valve & Control Ltd at your cost and risk

7.1.3 Actuation Valve & Control Ltd will refund your payment for such product, less original delivery costs.

7.1.4 where the product is damaged, Actuation Valve & Control Ltd reserves the right to commence legal proceedings against you for any loss suffered by Actuation Valve & Control Ltd.

7.1.5 This returns policy does not apply to the returning of unwanted goods that have been specially produced in design, colour or bespoke in any way, a separate contract applies in this case.

7.2 The Seller undertakes that it will, at its option, either repair or replace defective Goods where defects are found notwithstanding the proper use of the Goods within 3 months of delivery provided that;

7.2.1 notice in writing of the claimed defects is given to us within 48 hours of their appearance;

7.2.2 such defects are found to our reasonable satisfaction to have arisen solely from faulty design, workmanship or materials; and

7.2.3 The Buyer allows the Seller to collect the Goods claimed to be defective if requested by the Seller.

7.3 Any repaired or replaced goods shall be redelivered by the Seller free of charge to the original point of delivery but otherwise in accordance with these conditions of sale.